Mercedes me connect

Access your vehicle from anywhere and experience all the benefits of ownership with Mercedes me connect.
























On-demand via the Mercedes me connect Store

The Mercedes me connect Store enables you to purchase digital on-demand upgrades for your vehicle or renew Mercedes me connect services after the complimentary trial. Simply log in with your existing Mercedes me connect account, add the eligible products for your vehicle to the shopping basket and check out. If you have any questions, please call 1-800-367-6372 and our agents will assist you with information on the store.
The Mercedes me connect App

The Mercedes me connect App gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Engine Start or Pre-Entry Climate Control to Vehicle Locator. Download the app today to take full advantage of your Mercedes me connect services. Available on iOS and Android.

How to Activate Your Services
Pair your vehicle and activate services right from the app

The Mercedes me connect App lets you pair your vehicle and activate services like Remote Engine Start or Pre-Entry Climate Control, Remote Door Lock & Unlock, Locate Vehicle and more - all on-the-go. Simply scan the QR code in the vehicle's multimedia system or enter your Vehicle Identification Number in the app to pair your vehicle. Then, touch one button to activate all of your services. If you need assistance, call 1-800-367-6372 or visit your Mercedes-Benz dealer.
On-demand via the Mercedes me connect Store

The Mercedes me connect Store enables you to purchase digital on-demand upgrades for your vehicle or renew Mercedes me connect services after the complimentary trial. Simply log in with your existing Mercedes me connect account, add the eligible products for your vehicle to the shopping basket and check out. If you have any questions, please call 1-800-367-6372 and our agents will assist you with information on the store.
Mercedes me connect Features
Discover all of the features available with Mercedes me connect
In-App Features
REMOTE ACCESS

 
Remote Engine Start: Start your vehicle's engine remotely, and automatically heat or cool the cabin to your last climate control setting.

  

 Pre-Entry Climate Control: For electric vehicles only, establish your daily temperature time so your vehicle warms or cools to the perfect temperature.

  

 Remote Door Lock & Unlock: Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.

  

 Remote Retrieval of Vehicle Status: View the latest data from your vehicle, including mileage/range, fuel/battery level, tire pressure and more.
   

 Find and Send POI: Send an address from your phone directly to the navigation system in your car. When you get to your vehicle, you can start navigating right away or save the address.
   

 Maintenance Management: Get reminders of upcoming service and call your local dealer to book a service appointment.
   

 Vehicle Locator: View the current location of your vehicle on a map using your smartphone and by activating horn & lights when close by.
In-Vehicle Features
NAVIGATION SERVICES

 
Live Traffic Information: View live traffic information and optimized route guidance on your vehicle's navigation.

  

 
Car-to-X Communication: With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions.

  


Charging Stations with Pricing: When viewing your navigation, your vehicle will display charging stations on the map with helpful information like prices, availability, hours of operation and more.

  


Online Map Updates: Install the latest maps to your vehicle's navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.
   


Weather Overlay: Have the option to view location-specific weather and temperatures within your navigation map.
ASSISTANCE & SUPPORT

 
Maintenance Management
  • Easily view when your next service is coming up
  • Advanced Speech Recognition and Natural Language Understanding through Mercedes-Benz User Experience (MBUX)
  • For certain vehicles, Online Voice Control allows you to speak to your car and have it speak back

  


Telediagnostics: With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

  


Accident Recovery: If you're ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.


Breakdown Management: In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.

  

 
Remote Vehicle Diagnostics: Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

  

 
Software Updates: Get the latest software installed over-the-air, so your vehicle is optimized with the most current information from Mercedes-Benz.

  

 
Emergency Call Services: Automatically receive help from an emergency response agent if you're involved in an accident, or place a call manually by pressing the SOS button in your vehicle.
   

 
Information Call and me Call Services: For general or Mercedes me connect-related questions, contact a Mercedes-Benz agent using the in-vehicle call button.
ENTERTAINMENT

 
WiFi Hotspot: Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet.

  

 
TuneIn® Radio: Access TuneIn® radio using your vehicle's multimedia system to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more.

  


Online Music: Thanks to Online Music, your favorite songs are now seamlessly integrated into your vehicle - stream directly via the MBUX multimedia system. Through your chosen music streaming provider, you can listen to your playlists and the entire music library. The music services are perfectly integrated into the familiar environment of your Mercedes-Benz. Control via the MBUX Voice Assistant is particularly convenient: "Hey Mercedes, play the latest hits!". Apple Music® is available on select models.
Frequently Asked Questions
To become a Mercedes me connect user, you should own a model year 2019 or newer Mercedes-Benz vehicle. Most remote access services are complimentary for one year. You will need to download the Mercedes me connect App to use these features. Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes me connect services. Check with your dealer for details.
Your dealer will be happy to assist you with this at the time you purchase your vehicle. If you’ve already left the dealership, your connected vehicle services can be activated and deactivated right from the Mercedes me connect App. Simply download the app, add your vehicle using the on-screen instructions, and then you are able to activate your services. If you need further assistance, your dealer will be happy to assist you, or you can call 1-800-367-6372 to speak to a representative.
You do not have to provide a credit card to use Mercedes me connect. The standard package includes a wide range of features, with remote access features standard for the first year, starting with model year 2022. If you would like to renew your services afterwards, you will need to provide a credit card for payment in the Mercedes me connect Store.
Most remote services will stop functioning, but your account remains open and active for non-expiring services. You can view what is still active in the Mercedes me connect App.
You can visit https://shop.mbusa.com/en-us/connect/ to view eligible services (when logged in), add products to your shopping basket and check out. The service(s) will activate immediately once your vehicle has an active connection. Please note activation can take up to 48 hours depending on the coverage zone.
While many of the features are similar, mbrace® services are available on most model year 2017 and 2018 vehicles. Mercedes me connect services are available on most model year 2019 and newer vehicles. Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes me connect services. Check with your dealer for details.
Yes, we recommend downloading the Mercedes me connect Finance App. Use it to register your account, make a payment, view transaction history, enroll in auto pay, view statements and more.
For non-emergency situations, the “me” button allows you to contact all call center-based assistance services with the press of one button. Examples include Roadside Assistance, Vehicle Information and more.
In-car WiFi is provided by the mobile network operator on behalf of Mercedes-Benz, and requires a multimedia system with navigation, which is optional on some model lines. You can sign up by visiting your vehicle’s multimedia system, which will guide you through the necessary steps.
It's as simple as that.

1. Mercedes me ID
Simple registration: Create your account in the Mercedes me connect App or Portal and pair your Mercedes.

2. Order and Enable
Shop at your convenience: Order the Digital Extras that are available for your Mercedes. These services are then enabled automatically and the invoice amount is debited using your preferred payment method.

3. Use
The best link to your Mercedes: You activate and manage the Digital Extras in your account in the Mercedes me Portal.
Get Started